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What is Managed IT Support?
Managed IT Support refers to the practice of outsourcing the responsibility for maintaining, securing, and managing your IT systems to a dedicated third-party provider. At Remedian, we act as your external IT department, handling everything from user support to complex network issues.
Benefits:
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Access to the latest technologies and tools
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Reduced internal resource strain
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Improved compliance with GDPR and security regulations
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Scalable solutions that grow with your business
Features of an Effective Managed IT Support Supplier
To be highly effective for IT, managed support services should have the following features:
- Proactive Monitoring and Maintenance
From software issues like outdated software and bugs to network issues that may cause a disruption, managed IT support services keep a proactive check on it all. - Domain-wide Experience and Expertise
Whether it's network management or cybersecurity, we provide end-to-end solutions. No matter the domain of your business, we ensure your IT systems are well-managed. - Flexible Pricing to Suit All Businesses
No matter the scale of a business, everyone requires an IT solution. We offer flexible pricing with zero compromises in service delivery to serve all businesses. - 24/7 Customer Service
No matter when you face an IT issue, we are there to address it and help you get your business back on track as early as possible.
Scalability
By allocating resources based on your requirements, we offer easy scalability. This helps you grow your business, manage resources, and keep operating costs at a minimum.
Expertise
With managed IT services, you get access to a team of well-trained experts, knowledgeable in their domain and specializing in different aspects of IT.
Cost-effective
Instead of training and retaining a costly full-time IT team, you can get an expert who manages your IT needs as and when required, allowing you to cut back on overheads.
Reliability
With quick service and accessible client support, we ensure issues are resolved quickly and that you face as little downtime as possible, and maintain smooth functions.
Achieve Compliance
Maintaining GDPR compliance is key for every business and IT system. Our team upgrades your IT system to meet and adhere to all industry standards.
Enhanced Security
Using strong cybersecurity measures and with proactive monitoring of both the network and systems, managed IT support services ensure that your system is safe from threats.
Frequently asked questions
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What are managed IT support services?
These are proactive, ongoing IT support services provided by an external team to manage your business’s tech infrastructure.
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What are some examples of managed IT services?
Examples include: data backup, network monitoring, cloud support, remote desktop services, cybersecurity, and IT training.
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What is MSP in IT support?
MSP stands for Managed Service Provider—the company you outsource your IT needs to.
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Are managed IT services and IT support and services different?
Not exactly. IT support fixes problems as they occur; managed services focus on preventing them.
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What are fully managed IT services?
This includes all aspects of IT: from systems and software to security, backup, and user training.
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Which industries are being covered by your business?
We support legal firms, financial services, retail, education, and more across Manchester and the North West.
Secure Backup
A Secure Backup Solution from Remedian I.T. keeps your personal and business data secure and encrypted; both on and offsite to get your business back up and running with the minimum of downtime.
Broadband & WiFi
In our interconnected world your business needs to be online 24/7. Our managed broadband and WiFi will provide quick, quality connection to get the job done. Speak to our sales team to get connected.
Connection Monitoring
By monitoring your internet connection, we can detect any problems and respond to them before they become major issues, keeping you connected and working towards your goals.
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Phone and CCTV Systems
Digital phone systems provide you with premium features and flexible plans that grow with your business, from single handsets to full office installations. Ask us about an HD CCTV system and access control to monitor your premises and keep your offices as secure as your data.
Hardware
Providing best value is what we are all about. When it comes to advice, supply and installation of new hardware we make sure you get the best options for your business. We can even arrange finance to help you spread the cost and manage your budgets.
Remote Support
Our helpdesk team are on hand, from Monday to Friday 8:30am – 5:00pm, to provide free, friendly remote support to make sure you can get your IT back on track in no time.
Testimonials
The service Remedian provide is professional and efficient. The staff are always helpful and friendly.
Remedian have been our IT support providers now for almost 6 years. During that time they have demonstrated a high level of customer service and value for money support and IT equipment.
Remedian have helped us grow into the company we are today. The standard of service and expertise Remedian provide us with is second to none, whether it is remote helpdesk support or onsite maintenance.
The Remedian team have provided weekly on-site technician services and have also provided strategic direction in relation to the Trust's infrastructure which has been invaluable. When issues arise the Remedian team are fast to respond and are proactive in recommending solutions to mitigate any potential issues.
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