What is Managed IT Support?

          Managed IT Support refers to the practice of outsourcing the responsibility for maintaining, securing, and managing your IT systems to a dedicated third-party provider. At Remedian, we act as your external IT department, handling everything from user support to complex network issues.

          Benefits:

          • Access to the latest technologies and tools

          • Reduced internal resource strain

          • Improved compliance with GDPR and security regulations

          • Scalable solutions that grow with your business

          Reliable and scalable IT support solutions tailored for SMEs and growing companies
          Managed IT Support services for businesses across Manchester and the North West

          How Does Managed IT Support Work?

          Remedian takes a proactive approach to IT support. Rather than waiting for issues to occur, we identify and fix them before they impact your business.

          Our Managed IT Services Include:

          • Comprehensive hardware and software support to prevent disruptions

          • Seamless cloud integration, migration, and management

          • 24/7 network monitoring with proactive alerts and remediation

          • Automated data backups with secure disaster recovery solutions

          • Industry-leading cybersecurity tools, real-time threat detection, and patch management

          • Regular employee training and awareness workshops to close knowledge gaps

          Explore more about our holistic IT approach on our Proactive IT Health Monitoring page.

          Common Challenges Solved by Managed IT Support

          Managed IT Support helps businesses overcome key challenges like limited in-house expertise, rising cybersecurity threats, and costly downtime.

          Lack of In-House Expertise

          Hiring and retaining skilled IT professionals is expensive. We provide the expertise you need—without the overhead.

          Need for Scalable Solutions

          Whether you're scaling up or down, our flexible packages ensure your IT resources adapt to your evolving business needs.

          Rising Cybersecurity Threats

          We implement multi-layered defenses, provide regular updates, and conduct system audits to shield your business from data breaches, malware, and phishing.

          Avoiding Downtime

          With constant monitoring and early detection, we ensure your systems stay online—minimising productivity losses.

          Features of an Effective Managed IT Support Supplier

          To be highly effective for IT, managed support services should have the following features:

          • Proactive Monitoring and Maintenance
            From software issues like outdated software and bugs to network issues that may cause a disruption, managed IT support services keep a proactive check on it all.
          • Domain-wide Experience and Expertise
            Whether it's network management or cybersecurity, we provide end-to-end solutions. No matter the domain of your business, we ensure your IT systems are well-managed.
          • Flexible Pricing to Suit All Businesses
            No matter the scale of a business, everyone requires an IT solution. We offer flexible pricing with zero compromises in service delivery to serve all businesses.
          • 24/7 Customer Service
            No matter when you face an IT issue, we are there to address it and help you get your business back on track as early as possible.
          Remedian IT specialist performing proactive system maintenance for a Manchester-based business
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          How Managed IT Support Benefits Businesses

          Managed IT Services support your business’s rapid growth by offering a streamlined and resilient IT infrastructure, which enjoys the following advantages:

           

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          Scalability

          By allocating resources based on your requirements, we offer easy scalability. This helps you grow your business, manage resources, and keep operating costs at a minimum.
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          Expertise

          With managed IT services, you get access to a team of well-trained experts, knowledgeable in their domain and specializing in different aspects of IT.

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          Cost-effective

          Instead of training and retaining a costly full-time IT team, you can get an expert who manages your IT needs as and when required, allowing you to cut back on overheads.

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          Reliability

          With quick service and accessible client support, we ensure issues are resolved quickly and that you face as little downtime as possible, and maintain smooth functions.

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          Achieve Compliance

          Maintaining GDPR compliance is key for every business and IT system. Our team upgrades your IT system to meet and adhere to all industry standards.

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          Enhanced Security

          Using strong cybersecurity measures and with proactive monitoring of both the network and systems, managed IT support services ensure that your system is safe from threats.

          Why Choose Remedian for Managed IT Support

          At Remedian, we believe that all businesses do not have the same requirements. Thus, we deliver custom services tailor-made for your business. Remedian brings expertise born out of extensive experience, spending more than 18 years in the industry.

          Our team of experts believes in proactively checking for IT issues to not only decrease your downtime but also keep your systems productive and secure. With Remedian, you get cost-efficient, prompt, and expert service with a help desk ready to address and resolve your concerns.

          We also offer IT consultancy and training to ensure that your staff is aware of IT best practices. With both remote and on-site support, network management, cloud solutions, cybersecurity, and more, Remedian helps you stay on top of all your IT needs. 

          Frequently asked questions

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          • What are managed IT support services?

            These are proactive, ongoing IT support services provided by an external team to manage your business’s tech infrastructure.

          • What are some examples of managed IT services?

            Examples include: data backup, network monitoring, cloud support, remote desktop services, cybersecurity, and IT training.

          • What is MSP in IT support?

            MSP stands for Managed Service Provider—the company you outsource your IT needs to.

          • Are managed IT services and IT support and services different?

            Not exactly. IT support fixes problems as they occur; managed services focus on preventing them.

          • What are fully managed IT services?

            This includes all aspects of IT: from systems and software to security, backup, and user training.

          • Which industries are being covered by your business?

            We support legal firms, financial services, retail, education, and more across Manchester and the North West.

          Remedian IT Services

          Discover what other services we offer.

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          Secure Backup

          A Secure Backup Solution from Remedian I.T. keeps your personal and business data secure and encrypted; both on and offsite to get your business back up and running with the minimum of downtime.

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          Broadband & WiFi

          In our interconnected world your business needs to be online 24/7. Our managed broadband and WiFi will provide quick, quality connection to get the job done. Speak to our sales team to get connected.

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          Connection Monitoring

          By monitoring your internet connection, we can detect any problems and respond to them before they become major issues, keeping you connected and working towards your goals.

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          Phone and CCTV Systems

          Digital phone systems provide you with premium features and flexible plans that grow with your business, from single handsets to full office installations. Ask us about an HD CCTV system and access control to monitor your premises and keep your offices as secure as your data.

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          Hardware

          Providing best value is what we are all about. When it comes to advice, supply and installation of new hardware we make sure you get the best options for your business. We can even arrange finance to help you spread the cost and manage your budgets.

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          Remote Support

          Our helpdesk team are on hand, from Monday to Friday 8:30am – 5:00pm, to provide free, friendly remote support to make sure you can get your IT back on track in no time.

          Testimonials

          As a long-term client of Remedian, Ashworth Electrical Services have nothing but the highest praise for their assistance in managing our IT systems.
          The service Remedian provide is professional and efficient. The staff are always helpful and friendly.
          Remedian have been our IT support providers now for almost 6 years. During that time they have demonstrated a high level of customer service and value for money support and IT equipment.
          Remedian have helped us grow into the company we are today. The standard of service and expertise Remedian provide us with is second to none, whether it is remote helpdesk support or onsite maintenance.
          The Remedian team have provided weekly on-site technician services and have also provided strategic direction in relation to the Trust's infrastructure which has been invaluable. When issues arise the Remedian team are fast to respond and are proactive in recommending solutions to mitigate any potential issues.