IT support in Manchester, from an office you can actually visit

Remedian's Manchester office is at 7 Charlotte Street, a few minutes from Piccadilly Gardens. Helpdesk, Microsoft 365, cyber security, backup, repairs and onsite engineers for businesses and schools across the city.

No call centre. When something needs hands on hardware, an engineer comes to you, usually in hours rather than days.

See what we do Talk to the Manchester team

7 Charlotte Street, M1 4DZ1st to 3rd line helpdeskOnsite engineers in hours

IT support from a real Manchester office, not a call centre

Plenty of IT companies list a Manchester address that turns out to be a mail forwarding service. Ours is a working office at 7 Charlotte Street, M1 4DZ, a few minutes' walk from Piccadilly Gardens, with our second office in Oldham covering the north of the city region.

That matters for one practical reason: distance decides how fast onsite help arrives. Remote support fixes most everyday faults, but when a switch dies, a server will not boot or a network needs physical work, someone has to turn up. Because our engineers start from Manchester and Oldham, onsite for city businesses means hours, not a diary slot next week.

Where we work day to day

Manchester city centre, the Northern Quarter, Ancoats and Spinningfields.
Salford, Salford Quays and Trafford Park.
The wider boroughs: Stockport, Oldham, Bury, Rochdale and Tameside.
Remote helpdesk support has no geographic limit; only onsite attendance changes with distance.

We have been doing this since 2007. Over that time the same two things have stayed true: businesses want faults fixed quickly by someone who knows their setup, and they want a provider who documents what they run rather than keeping it in one engineer's head.

What we do for Manchester businesses

The full picture lives on the managed IT support page. The short version for Manchester organisations:

Helpdesk, 1st to 3rd linePhone, email and remote support for everyday faults, with proper escalation when a problem is deeper than a password reset.

Microsoft 365Licensing, mailboxes, Teams, SharePoint, Entra ID, MFA and security settings managed from one clear tenant view.

Cyber securityMFA, endpoint protection, firewall management and Cyber Essentials preparation. See the full cyber security guide.

Backup and recoverySecure backup with restore testing, because a backup nobody has restored is an assumption, not a plan.

ConnectivityBroadband and leased lines, Wi-Fi surveys, switching and cabling for offices and sites.

Onsite engineeringPlanned visits and emergency attendance across Greater Manchester for the work that cannot be done remotely.

Remedian IT support services for Manchester businesses, from helpdesk to onsite engineering — From 1st line helpdesk to 3rd line escalation and onsite engineering, one team covers the lot.

Computer repairs and hardware in Manchester

Not every problem needs a support contract. We diagnose and repair desktops and laptops, replace failed drives, screens and power supplies, and recover data where the hardware allows it.

On the supply side, we advise on, source, configure and install new hardware: desktops, laptops, servers, switches, Wi-Fi, phone systems and CCTV. We will tell you plainly when a repair is not worth the money against replacement, and finance options are available to spread the cost of new kit.

For businesses on a support agreement, hardware work folds into the same service: procurement, build, delivery to your Manchester office and installation by the same engineers who support you day to day.

Who we support in Manchester

General IT support gets you most of the way. The last stretch is knowing the systems, regulators and failure modes specific to your sector.

Solicitors and legalCase management systems, SRA expectations around client data, and the cyber insurance questionnaires that now decide premiums. See IT support for solicitors.

Accountants and insolvencyPractice software, client data confidentiality and busy-season reliability. See IT support for accountants and insolvency IT support.

ManufacturersDowntime is the enemy: ERP, shared files, production systems and supplier access protected with tested backups and sensible network segmentation.

Schools and academiesOver 40 schools supported with onsite engineer days, filtering and monitoring, MIS systems and DfE digital standards evidence. See IT support for schools.

What response actually looks like

Every provider says they respond fast. Here is the mechanism instead of the adjective. A ticket arrives by phone, email or portal and is triaged immediately. Everyday faults are fixed remotely by 1st line. Deeper problems escalate to 2nd and 3rd line. If hands are needed on hardware, an engineer is scheduled, and because they start from Charlotte Street or Oldham, attendance for Manchester businesses is measured in hours.

0 years

supporting Manchester and North West organisations since 2007.

0 businesses

supported across Manchester, Oldham and the wider North West.

0 schools

and academies with regular onsite engineer support.

4.9★ on Google

from 50+ reviews on our Manchester profile.

Remedian helpdesk technician providing phone support to a Manchester business — Everyday faults are fixed remotely by the helpdesk; deeper problems escalate to 2nd and 3rd line.

The part worth asking any provider about is what happens after the fix. We close tickets with a record against your account, so recurring faults become visible patterns and patterns get root-cause fixes instead of the same printer being fixed forty times.

Switching from your current provider

It is usually easier than businesses expect. A proper takeover starts with access and documentation: domains, DNS, Microsoft 365 admin, licences, firewall access, backups and monitoring. We audit what exists before changing anything, and we chase the outgoing provider for credentials early, because poor handover is the main risk.

The full walkthrough is in the managed IT support guide, including what should be included in an agreement and the questions that separate a real managed service from a break-fix contract with a monthly invoice.

Talk to the Manchester team

Whether you need a support contract, a one-off repair, a project quote or just a second opinion on your current setup, send the form and we will come back within one working day.

Manchester office: 7 Charlotte Street, Manchester, M1 4DZ.
Oldham office: Unit 6, Annie Kenney Mill, Hudson Street, OL9 7FQ.
Phone: 0330 66 00 281, Monday to Friday, 8:30am to 5:30pm.
We will tell you what is fine and what needs attention, in plain terms.

Remedian IT Solutions Manchester office supporting businesses across Greater Manchester — Remedian supports Manchester businesses from its city centre office on Charlotte Street, with onsite engineers across Greater Manchester.

Talk to Remedian

Or call 0330 66 00 281 and ask for the Manchester team.

IT support in Manchester: FAQs

Do you actually come onsite in Manchester?+

Yes. Our Manchester office is at 7 Charlotte Street, near Piccadilly Gardens. Everyday faults are handled remotely by the helpdesk, and when hands are needed on hardware an engineer attends onsite, usually within hours rather than days.

How fast do you respond to support tickets?+

Tickets are logged and triaged immediately by the helpdesk. Everyday faults such as passwords, email, printing and Microsoft 365 issues are usually handled remotely by 1st line, with escalation to 2nd and 3rd line for more complex work.

Do you support small businesses in Manchester?+

Yes. Most of our clients are SMEs between 5 and 100 staff, including accountants, solicitors, manufacturers and professional services firms across Manchester and the wider North West.

Do you repair computers and supply hardware?+

Yes. We diagnose and repair desktops and laptops, replace failed drives and screens, and supply, configure and install new hardware, including finance options to spread the cost.

Do you support schools in Manchester?+

Yes. We support over 40 schools and academies across Manchester, Oldham and the North West, including onsite engineer days, filtering and monitoring, and evidence for DfE digital standards.

Troubleshooting & Maintenance

Facing IT troubles is not out of the norm, whether it is a school or a business. At Remedian, we offer instant troubleshooting to ensure that you face little to no downtime. Further, we take a proactive approach to IT maintenance to check for any issues ahead of time.

Hardware & Connectivity

Whether it’s seeking advice about which hardware to opt for or choosing a phone, Wi-Fi, or CCTV system to install at your premises, we arrange it all. We will let you know the best options and take care of the installation so that you can enjoy peace of mind.

Curriculum Support

At Remedian, we believe in digital literacy for all. Exclusively meant for schools, we offer curriculum support to boost the learning and teaching infrastructure. Whether it’s lesson planning or teaching, we provide 24x7 IT services.

Cybersecurity

To keep your data protected from malware and cyber threats, we offer robust cybersecurity measures. Further, we train your employees regarding cybersecurity to keep your system better protected against phishing and other activities.

Data Backup & Cloud Support

To keep your business and personal data secure, Remedian offers a Secure Backup Solution. When compounded with Cloud Support using our 3, 2, 1 method (data being stored at 3 locations), we create a resilient digital infrastructure for your business. This ensures that your data is secure and that you can run your business with minimum downtime.

Remote Assistance

Facing IT issues? Rest assured that our team will get you right back on track. We are available every Monday to Friday from 8:30 am to 5:00 pm to provide free and friendly remote IT support to all our clients.

Testimonials

As a long-term client of Remedian, Ashworth Electrical Services have nothing but the highest praise for their assistance in managing our IT systems.

Ashworth Electrical

The service Remedian provide is professional and efficient. The staff are always helpful and friendly.

Oldham Coliseum Theatre

Remedian have been our IT support providers now for almost 6 years. During that time they have demonstrated a high level of customer service and value for money support and IT equipment.

Analytical Technology

Remedian have helped us grow into the company we are today. The standard of service and expertise Remedian provide us with is second to none, whether it is remote helpdesk support or onsite maintenance.

Breakey and Nuttall

The Remedian team have provided weekly on-site technician services and have also provided strategic direction in relation to the Trust's infrastructure which has been invaluable. When issues arise the Remedian team are fast to respond and are proactive in recommending solutions to mitigate any potential issues.

BEBCMAT Trust