Can you support filtering and monitoring requirements?

Yes. We help schools manage suitable filtering and monitoring, review alerting and reporting, and connect the technical controls to the school safeguarding process. We also support Smoothwall Monitor where it is in place.

Less IT hassle. More teaching time.

Q: Do you support multi-academy trusts as well as individual schools?

Yes. Remedian supports individual schools, federations and multi-academy trusts. We can provide central reporting, shared procurement, common standards and roadmaps while keeping named engineers and local support for each site.

Q: Can you help with Connect the Classroom?

Yes. Remedian can assess existing Wi-Fi, switches, cabling and coverage, help plan the practical work, and support schools using the DfE Connect the Classroom programme where applicable.

Q: What happens when we switch school IT providers?

We coordinate the handover, document your environment, check access to Microsoft 365, domains, backups and filtering, and make sure staff know how to get support before the previous provider steps away.

IT support for schools and trusts across Manchester, Oldham and the North West. Your staff get a named onsite engineer, a dedicated account manager, a responsive helpdesk and a practical plan for the systems that keep lessons running.

We handle day-to-day support, Microsoft 365, Wi-Fi, filtering and monitoring, cyber security, backups, devices and long-term IT planning. You get fewer repeat problems and a clearer view of what needs doing next.

Book a school IT & security audit See how we work

Schools Multi-academy trusts Federations

Your school does not need more tickets. It needs fewer repeat problems.

When the same printer, whiteboard, Wi-Fi dead spot or account issue keeps returning, the problem is not the ticket. The problem is that nobody has had time, ownership or enough context to fix the cause.

That is what good school IT support changes. We learn how your school works, keep a record of the recurring faults and plan the work around term dates, teaching time and budgets. The aim is not to close more tickets. It is to stop the same disruption landing on the same staff member every week.

Lessons are protected

We prioritise faults that affect teaching, safeguarding, access to systems or whole-class technology before smaller admin issues.

Staff know who to call

Your school has a regular engineer and a wider education team behind them, not an anonymous call centre that has to relearn your site each time.

Governors get a clear picture

We turn technical issues into a practical roadmap: what is safe, what is ageing, what needs funding and what can wait.

IT moves forwards

We schedule the jobs that never get done during a busy term: device replacements, Wi-Fi changes, server tidy-ups, account reviews and backup tests.

The six DfE core standards need a practical owner.

The Department for Education expects schools and colleges to work towards six digital and technology standards by 2030. They are not a document to file away. They cover the infrastructure, governance and safeguards that decide whether your school can teach reliably and recover when something goes wrong.

We use the standards as a working checklist and build a realistic improvement plan around your site, budget and priorities. You can take that plan to SLT, governors or trustees without translating a technical report first.

Primary pupils using laptops, tablets and an interactive display in a connected school learning space — Digital standards affect what staff and pupils experience every day, not just what sits in the comms cabinet.

Broadband internetCapacity, resilience and backup connectivity for essential school systems.

Wireless networkCoverage, performance, management and secure access for staff and pupils.

Network switchingReliable switching, cabling and comms-room foundations behind the Wi-Fi.

Digital leadership and governanceClear ownership, reporting, lifecycle plans and decisions that are documented.

Filtering and monitoringAppropriate controls, alerting, review and safeguarding processes.

Cyber securityAccounts, MFA, patching, backups, devices and recoverable systems.

What this looks like in practice

We identify the gaps, prioritise them by risk and disruption, then set out who owns the next action, what it costs and when it should happen. For deeper guidance, see our DfE digital funding and standards support and the DfE’s digital and technology standards guidance.

Support has to fit the school day, not office hours.

Schools cannot wait for a convenient window when a classroom cannot print, the interactive board is offline or a safeguarding system needs attention. The right support model has a familiar engineer onsite, quick remote help between visits and enough cover that holidays, sickness or staff changes do not leave you exposed.

A regular onsite engineer

A familiar face who knows the site, the staff and the recurring issues. They can resolve work in person and spot problems before they disrupt lessons.

Unlimited helpdesk

Staff get fast support for everyday issues without worrying about call limits or whether a small issue is worth reporting.

Holiday projects and absence cover

Your support does not rely on one person being available. The wider education team has the documentation and context to keep moving, including planned work around school holidays.

A dedicated account manager

One person owns the relationship, planned reviews, escalations and the wider roadmap. They keep the work moving and give you clear updates without making staff chase for an answer.

Our education bulletin explains the model simply: the named onsite engineer knows the school, the dedicated account manager keeps the relationship and roadmap joined up, and the wider Remedian education team provides capacity and cover behind them.

One education team for the work that keeps a school running.

Schools should not have to manage a separate company for Wi-Fi, another for backups, another for filtering and a fourth for Microsoft 365. We support the daily work and the long-term work together, so the decisions make sense across the whole environment.

Primary pupils using virtual reality, laptops and coding technology in a classroom

Technology only helps when it is supported.

Classroom technology should not become a collection of devices that work until the first password reset, Wi-Fi issue or app update. We keep the accounts, network, devices and day-to-day support behind it in good order.

That gives staff more confidence to use the tools they have already invested in.

Helpdesk and onsite supportFast practical support, planned visits and clear escalation for staff.

Microsoft 365 and Google WorkspaceAccounts, groups, devices, file sharing, licences and secure access.

Network, Wi-Fi and serversSwitches, access points, internet resilience, comms cabinets and monitoring.

Filtering and monitoringSupport for suitable filtering, monitoring and safeguarding reporting.

Secure backup and recoveryBackup checks, recovery planning and restores that are tested rather than assumed.

Devices and lifecycle planningAsset records, iPads, laptops, classrooms and replacement plans before failure becomes urgent.

Accounts and accessStaff and pupil accounts, permissions, MFA, leaver processes and secure access to the systems your school relies on.

Cyber Essentials and cyber workIdentity, MFA, patching, staff awareness, endpoint protection and incident readiness.

Curriculum supportPractical help to develop computing provision and make the most of school technology.

Explore our linked services: managed IT support, cyber security, Smoothwall Monitor and secure backup.

Filtering, monitoring and cyber security are safeguarding work.

Filtering and monitoring are not boxes to tick after the network is installed. They are part of how a school creates a safe online environment, responds to concerns and gives the safeguarding team information they can act on.

The DfE says schools and colleges should be meeting the filtering and monitoring standard now, while working towards all six core standards by 2030. The technical controls need to connect to named responsibilities, routine review and the school’s safeguarding process.

Filtering that reflects your pupils

Age-appropriate policies, secure staff and pupil access, and a clear process for legitimate education content that needs reviewing.

Monitoring that can be used

Useful alerts and reports are reviewed by the right people. Hundreds of vague alerts that nobody owns are not safeguarding.

Cyber basics that reduce exposure

MFA, prompt patching, controlled admin rights, secure devices, backup protection and clean offboarding for staff and leavers.

Annual safeguarding review

We help the DSL, SLT and IT team review filtering and monitoring at least once each academic year, record the evidence and turn the findings into practical actions.

Work that supports the standard

We can support Smoothwall Monitor, map work into our Cyber Security service and use the DfE’s filtering and monitoring guidance as the benchmark for the plan. The right people in the school still own safeguarding decisions. We provide the technical evidence, checks and actions that help them do that properly.

Connect the Classroom starts with the network underneath it.

A modern classroom cannot run on weak Wi-Fi, ageing switches or a network that was built before every pupil had a device. The DfE’s Connect the Classroom programme improves school connectivity through upgrades to Wi-Fi access points and network switches.

The funding or upgrade is only part of the job. A good outcome needs a proper survey, coverage and capacity checks, secure configuration, clean cabling, managed switches and a plan for how the network will be supported afterwards.

Primary pupils using interactive tablets in a digitally connected classroom — Reliable connectivity lets classroom technology become normal teaching practice, rather than something staff only attempt when the network behaves.

Survey before spending

We check wireless coverage, existing switches, cabling, comms cabinets, VLANs, security and the systems that will be affected by change.

Plan around the school calendar

Network work belongs in the right window. We plan implementation to avoid disrupting teaching, assessments and essential school systems.

Keep ownership after go-live

New hardware still needs monitoring, firmware updates, documentation and a team who can support it when a fault appears.

Match the work to the standards

Wi-Fi, switching, broadband resilience and security should move together, not as unrelated projects.

See our Connect the Classroom support and the DfE’s official Connect the Classroom guidance.

A trust needs one standard, not one-size-fits-all support.

The Academy Trust Handbook says trusts should understand how far they meet the six DfE digital and technology standards and work towards them by 2030.

A multi-academy trust cannot run every school as a separate IT island. You need central visibility of risk, procurement and standards. You also need each site to receive support that respects its staff, timetable, buildings and current position. Your dedicated account manager keeps the central relationship joined up, while named engineers keep local knowledge close to each school.

Central reporting

A clear view across the estate: device age, backup position, cyber priorities, recurring incidents, project status and DfE progress.

Local support, central ownership

Named engineers know each school, while a dedicated account manager owns the wider relationship, escalation path and improvement plan across the trust.

Shared procurement

Consistent hardware, licensing and suppliers where it makes sense, with advice that reduces needless variation and last-minute spend.

Phased improvement plans

Not every school will be in the same place. We set a common direction, then phase the work according to risk, funding and practical need.

What trusts should be able to ask for

A good IT partner should explain the condition of every site, the next priority, the budget implication and the risk of doing nothing. You should not have to reconstruct that picture from scattered tickets and supplier invoices.

We listen, learn, protect, act and improve.

School IT support is not just a service desk. It is an operating rhythm. We use a simple process so urgent work gets handled quickly while the underlying environment gets stronger each term.

01. ListenWe learn the school, the staff, the timetable, the budget pressures and what is getting in the way of teaching.

02. LearnWe document devices, accounts, networks, backups and safeguarding risks, then assess the gaps against the DfE core standards.

03. ProtectWe tighten the basics: access, patching, devices, backup, filtering, monitoring and cyber controls.

04. ActWe resolve issues through the helpdesk, onsite visits, monitoring and well-planned project work.

05. ImproveWe report, review and plan, so the school moves forward instead of reliving the same problems.

06. CommunicateWe give staff and leaders clear updates, not technical noise or unexplained invoices.

What schools say about working with Remedian

Whittaker Moss Primary School

‘The expertise and support provided by Remedian, where we lack in-house capabilities, have been invaluable. We have been with Remedian for over 10 years, and their proactive, personal service has significantly enhanced our IT infrastructure and security.’

BEBCMAT Trust

‘Fast to respond, proactive, and invaluable for strategic direction across the Trust. Remedian feel like part of our team, not just a supplier.’

Christ Church Primary School

‘Remedian have provided IT support to our school for a number of years. The service is excellent and I would have no hesitation in recommending them.’

St Mary’s CE Primary School

‘Remedian took the stress of IT completely off our plate. Our staff can focus on the children, knowing everything is being looked after in the background.’

Plan the refresh before failure chooses the date.

Schools often end up replacing devices, switches, servers or access points when something fails. That is the expensive way to manage IT. It creates rushed decisions, uneven spending and disruption at the wrong time.

We keep an asset and lifecycle view, so you can see what is ageing, what is still fit for purpose and what needs to be phased into future budgets. The plan can include devices, classroom technology, servers, backup capacity, Wi-Fi, switching and licences.

Pupils using coding and robotics equipment in a primary school STEM lesson

Plan for the teaching you want to deliver.

Good IT planning is not just about replacing old devices. It gives staff a reliable base for coding, robotics, multimedia, online assessment and everyday classroom technology.

That means identifying the network, device, licence and support work before the curriculum project depends on it.

Asset register

Know what you own, who uses it, where it lives, how old it is and whether it is still supported.

Three-year view

Turn emergency purchases into planned refreshes that fit capital budgets, funding windows and the school calendar.

Procurement support

Advice on specifications, comparable options, finance and the practical implications of buying the cheapest device.

Budget evidence

A clear case for governors or trustees: what the risk is, what the improvement costs and what happens if it waits.

Switching IT providers should not leave your school without support.

Schools delay a change because the handover looks risky. That is understandable. A poor handover can leave old supplier accounts live, backups unverified, domains out of reach and staff unsure who to contact when something breaks.

We handle the handover in a structured order. We take the documentation, check ownership of the important systems, deploy our monitoring and make sure staff have a route to support before the previous provider steps back.

01. HandoverWe coordinate with the existing provider and request the access, documentation and system ownership details needed to support you properly.

02. VerifyWe check Microsoft 365, domains, backup, filtering, key admin accounts, network access, licences and supplier relationships.

03. StabiliseWe introduce the support routes, complete urgent fixes and start documenting what was previously unclear.

04. ImproveWe build the first roadmap so the change leads to a better position, not just a different helpdesk number.

Your data and accounts should remain yours

That is not a sales promise. It is the baseline for a proper handover. Your Microsoft tenant, domains, backups and school data should not be trapped behind an IT provider’s account or contract.

Book a free school IT & security audit

We will give you a clear view of the gaps, quick wins and next steps. The first review looks at the school’s support model, Microsoft 365, accounts, backup position, Wi-Fi and network foundations, filtering and monitoring, cyber basics and DfE standards progress.

A practical conversation with no hard sell.
Priorities explained in plain English for school leaders, governors or trustees.
A plan that distinguishes urgent risks from work that can be budgeted and phased.
For trusts, the option to assess one site first or create a baseline across the estate.

Book a school IT & security audit

The form is hosted in HubSpot so your enquiry is routed to the education team. Or call 0330 66 00 281.

IT support for schools: FAQs

What does IT support for schools include?+

Remedian school IT support includes a named onsite engineer, a dedicated account manager, unlimited helpdesk support, Microsoft 365 and Google Workspace administration, Wi-Fi and network support, filtering and monitoring, secure backup, cyber security, device management, asset planning and project work.

Do you support multi-academy trusts as well as individual schools?+

Yes. We support individual schools, federations and multi-academy trusts. We can provide central reporting, shared procurement, common standards and roadmaps while keeping named engineers and local support for each site.

Can you help our school meet DfE digital and technology standards?+

Yes. We assess the school against the six DfE core standards, identify the gaps and turn them into a practical, phased plan that leaders and governors can use.

Do you provide onsite support?+

Yes. We provide regular onsite engineer visits, backed by remote helpdesk support and wider education-team cover. The right visit schedule depends on the size, complexity and current needs of the school or trust.

Can you support filtering and monitoring?+

Yes. We help schools manage appropriate technical controls, alerting, reporting and review. We can support Smoothwall Monitor where it is in place and make sure the technology connects to the school safeguarding process.

Can you help with Connect the Classroom?+

Yes. We can assess existing Wi-Fi, switches, cabling and coverage, help plan the practical work and support schools using the DfE programme where applicable.

Will we have a dedicated account manager?+

Yes. Your dedicated account manager owns the wider relationship, planned reviews, escalations and roadmap. They work with your named onsite engineer and the wider education team, so routine support and longer-term plans stay connected.

What happens when we change IT providers?+

We coordinate the handover, document the environment, check access to Microsoft 365, domains, backups and filtering, and make sure staff have a clear route to support before the old provider steps away.

Secure Backup

A Secure Backup Solution from Remedian I.T. keeps your personal and business data secure and encrypted; both on and offsite to get your business back up and running with the minimum of downtime.

Broadband & WiFi

In our interconnected world your business needs to be online 24/7. Our managed broadband and WiFi will provide quick, quality connection to get the job done. Speak to our sales team to get connected.

Connection Monitoring

By monitoring your internet connection, we can detect any problems and respond to them before they become major issues, keeping you connected and working towards your goals.

Phone and CCTV Systems

Digital phone systems provide you with premium features and flexible plans that grow with your business, from single handsets to full office installations. Ask us about an HD CCTV system and access control to monitor your premises and keep your offices as secure as your data.

Mobile Device Management (MDM)

Our MDM solution enables you to efficiently install and remove apps and add shortcuts to iPads. It also ensures that data remains secure by allowing you to remotely lock and erase it.

Curriculum Support

Our curriculum advisor has more than 15 years of teaching experience. They can help you create and improve your computing curriculum and use of I.T. This support extends across the entire school.

Testimonials

As a long-term client of Remedian, Ashworth Electrical Services have nothing but the highest praise for their assistance in managing our IT systems.

Ashworth Electrical

The service Remedian provide is professional and efficient. The staff are always helpful and friendly.

Oldham Coliseum Theatre

Remedian have been our IT support providers now for almost 6 years. During that time they have demonstrated a high level of customer service and value for money support and IT equipment.

Analytical Technology

Remedian have helped us grow into the company we are today. The standard of service and expertise Remedian provide us with is second to none, whether it is remote helpdesk support or onsite maintenance.

Breakey and Nuttall

The Remedian team have provided weekly on-site technician services and have also provided strategic direction in relation to the Trust's infrastructure which has been invaluable. When issues arise the Remedian team are fast to respond and are proactive in recommending solutions to mitigate any potential issues.

BEBCMAT Trust