IT support for solicitors and law firms that protects client work, not just devices

Support for Outlook, Microsoft 365, devices, printers, access problems and daily faults, with escalation from first-line triage to senior engineering.

Hands-on work for networks, servers, Wi-Fi, new offices, meeting rooms, installations, audits and physical faults that cannot be solved remotely.

Microsoft Entra ID, multi-factor authentication, role-based permissions, privileged accounts and documented joiner, mover and leaver processes.

Exchange Online, Teams, SharePoint, OneDrive, retention, secure sharing, licensing, mail flow and tenant security settings.

Endpoint protection, email security, patching, firewall management, vulnerability work, awareness and support towards Cyber Essentials.

Agreed backup scope, monitoring, retention, immutable or isolated copies where suitable, restore testing and recovery priorities through secure backup.

Support for the environment around case-management, document-management, e-bundling and time-recording systems, with vendor coordination where product expertise is required.

Open actions, recurring faults, security gaps, supplier renewals, project planning, budget visibility and a roadmap management can follow.

Permissions, data access, approved-tool policy and practical guidance before staff use Microsoft Copilot, ChatGPT, Claude or other AI tools with client work. See AI Solutions.

Servers, switches, Wi-Fi, firewalls, broadband and leased lines coordinated through one support route, including server support where needed.

Protect email, Microsoft 365 and remote access with methods appropriate to the account risk, rather than relying on passwords alone.

Separate normal user accounts from administration, reduce standing privileges and review access to sensitive matters, finance systems and shared locations.

Apply patching, endpoint protection, encryption, screen-lock, software and device controls consistently across laptops and desktops.

Create, change and revoke accounts through a documented process that includes mailboxes, legal applications, shared folders, mobile devices and supplier portals.

Use controlled links, expiry, permissions and appropriate collaboration locations instead of unmanaged attachments and personal file-sharing accounts.

Keep useful sign-in, email, device and administrative logs so unusual activity can be investigated and decisions can be evidenced.

One set of stolen credentials without multi-factor authentication gives an attacker months of correspondence to work from. Most firms find out from the client, not from a security alert.

After a mailbox is taken, the first move is usually a rule that moves replies out of the inbox so the real owner never sees the conversation. We alert on new forwarding and redirect rules rather than waiting for someone to notice.

A registered domain one character away from the firm's own, used to continue a thread from the outside. We monitor for the obvious variants and block them at the mail gateway.

A genuine old email quoted underneath a new malicious one. Awareness training that only teaches staff to spot bad spelling does not help here.

SPF, DKIM and DMARC configured and actually enforced, so a message claiming to come from your domain is rejected rather than delivered to the junk folder and fished back out.

Clear visual marking on mail from outside the firm, plus impersonation protection for partners, cashiers and anyone who signs off payments.

Isolate affected accounts and devices, revoke sessions and tokens, and stop the spread before anything else is attempted.

Capture logs and evidence before rebuilding. A firm that wipes and reinstalls immediately loses the ability to establish what was accessed.

Bring services back in the order the firm needs them, working from the recovery priorities agreed in advance rather than decided under pressure.

Confirm which systems, mailboxes and files were reached, so the firm can make its own decisions about notification with real information.

What the firm owns, who uses it, how old it is, what it costs and when it stops being supported. This is the document that makes budgeting possible.

Tickets grouped by cause rather than counted. Ten tickets about the same printer is one problem, and it should be fixed rather than reported monthly.

Multi-factor coverage, admin accounts, patch status, backup success and restore tests, stated plainly enough for a partners' meeting.

When a client or insurer sends a security questionnaire, we answer the technical sections with evidence rather than leaving the firm to guess.

Licences, connectivity contracts, hardware warranties and application renewals tracked so nothing auto-renews unnoticed.

What needs doing, what it will cost, what the risk is of leaving it, and which financial year it should land in.

We request access, documentation and system ownership from the outgoing provider, and set a date by which the firm knows what has and has not been supplied.

We confirm the firm owns its Microsoft tenant, domains, DNS, backups, licences and application accounts. Ownership sitting in a provider's name is the single most common problem we find.

Support routes go live, urgent faults are cleared and monitoring is deployed before the previous provider steps back, not after.

We produce the first roadmap, so the change gives the firm a better position rather than a different helpdesk number.

'As a long-term client of Remedian, Ashworth Electrical Services have nothing but the highest praise for their assistance in managing our IT systems.'

'Remedian have been our IT support providers now for almost 6 years. During that time they have demonstrated a high level of customer service and value for money support and IT equipment.'

'Remedian have helped us grow into the company we are today. The standard of service and expertise Remedian provide us with is second to none, whether it is remote helpdesk support or onsite maintenance.'

'The service Remedian provide is professional and efficient. The staff are always helpful and friendly.'