What IT support do solicitors and law firms need?

Most firms need user helpdesk support, Microsoft 365 administration, identity and access controls, endpoint and email security, backup and recovery, network management, legal application support, supplier coordination, reporting and a clear escalation process.

Can an IT provider make a law firm SRA compliant?

No. SRA compliance is a firm-wide legal and regulatory responsibility. An IT provider can help implement and evidence technical controls such as access management, encryption, logging, backup, device security and incident preparation.

Do you support legal software such as LEAP, Clio or Proclaim?

We can support the devices, Microsoft 365 environment, identity, access, network and integration prerequisites around legal applications, and work with the application vendor where specialist product support is required. Exact products and responsibilities are confirmed during onboarding.

How do you protect confidential client information?

Controls can include multi-factor authentication, least-privilege access, managed devices, encryption, secure sharing, email protection, logging, backup and documented joiner, mover and leaver processes. The correct controls depend on the data and risks involved.

Can you support conveyancing teams and payment processes?

Yes. We can strengthen email security, identity controls, payment-verification workflows, device security and staff awareness. Technology should support, not replace, documented checks for bank-detail changes and high-risk transactions.

Can you support remote and multi-office law firms?

Yes. We support Microsoft 365, Teams, SharePoint, OneDrive, managed devices, secure remote access, office networks and consistent identity controls across home workers and multiple locations.

How do you handle a cyber incident or data breach?

We help contain the technical issue, preserve evidence, restore services, confirm affected systems and support the firm with its documented response process. Legal, regulatory, insurance and client-notification decisions remain with the firm and its advisers.

Can you take over from another legal IT provider?

Yes. We document systems, confirm customer-owned administrator access, review suppliers and contracts, agree responsibilities for legal applications, transfer monitoring and security tools, and keep a risk register for missing information or unresolved issues.

IT support for solicitors and law firms that protects client work, not just devices

Remedian supports law firms across Manchester and the North West with helpdesk support, Microsoft 365, cyber security, backup, legal applications, onsite engineering and clear technical ownership.

The aim is practical: keep confidential information controlled, staff productive, systems recoverable and suppliers accountable without pretending that an IT product alone makes a firm compliant.

See what legal IT support includes Book a legal IT review

SolicitorsLaw firmsConveyancing teamsMulti-office practices

Legal IT support has to understand confidentiality, deadlines and money movement

A law firm does not simply hold ordinary office files. It handles client correspondence, identity documents, evidence, financial information, property transactions, court deadlines and privileged material. A support process that treats every incident as a generic laptop problem misses the real business risk.

The SRA Code requires firms to keep current and former clients’ affairs confidential. Technology cannot meet that obligation on its own, but poor identity controls, unmanaged devices, broad permissions and weak email security can undermine it quickly.

Support should follow the matter, not just the machine

When a fee earner cannot access a case-management system, a conveyancing completion email looks suspicious or a shared mailbox exposes more information than intended, the support team needs to understand the operational impact and escalate accordingly.

Remedian combines the service-desk process explained on our Managed IT Support page with controls and planning suited to regulated professional services. Firms based locally can also use our IT Support Manchester team for onsite requirements.

Secure legal data management for solicitors and law firms — Legal IT support should connect confidentiality, availability and day-to-day casework.

What IT support for solicitors and law firms should include

A useful agreement covers the user, device, identity, application, network and recovery layers together. It should also make clear where Remedian’s responsibility ends and where a legal software vendor, telecoms supplier or compliance adviser takes over.

Helpdesk and escalation

Support for Outlook, Microsoft 365, devices, printers, access problems and daily faults, with escalation from first-line triage to senior engineering.

Onsite engineering

Hands-on work for networks, servers, Wi-Fi, new offices, meeting rooms, installations, audits and physical faults that cannot be solved remotely.

Identity and access

Microsoft Entra ID, multi-factor authentication, role-based permissions, privileged accounts and documented joiner, mover and leaver processes.

Microsoft 365

Exchange Online, Teams, SharePoint, OneDrive, retention, secure sharing, licensing, mail flow and tenant security settings.

Cyber security

Endpoint protection, email security, patching, firewall management, vulnerability work, awareness and support towards Cyber Essentials.

Backup and recovery

Agreed backup scope, monitoring, retention, immutable or isolated copies where suitable, restore testing and recovery priorities through secure backup.

Legal applications

Support for the environment around case-management, document-management, e-bundling and time-recording systems, with vendor coordination where product expertise is required.

Account management

Open actions, recurring faults, security gaps, supplier renewals, project planning, budget visibility and a roadmap management can follow.

AI and Copilot controls

Permissions, data access, approved-tool policy and practical guidance before staff use Microsoft Copilot, ChatGPT, Claude or other AI tools with client work. See AI Solutions.

Connectivity and infrastructure

Servers, switches, Wi-Fi, firewalls, broadband and leased lines coordinated through one support route, including server support where needed.

Confidentiality depends on identities, permissions and managed devices

Encryption is useful, but it does not fix an account that too many people can access. The starting point is knowing who has access to what, why they need it and how quickly that access is removed when a role changes.

Multi-factor authentication

Protect email, Microsoft 365 and remote access with methods appropriate to the account risk, rather than relying on passwords alone.

Least-privilege access

Separate normal user accounts from administration, reduce standing privileges and review access to sensitive matters, finance systems and shared locations.

Managed endpoints

Apply patching, endpoint protection, encryption, screen-lock, software and device controls consistently across laptops and desktops.

Joiners, movers and leavers

Create, change and revoke accounts through a documented process that includes mailboxes, legal applications, shared folders, mobile devices and supplier portals.

Secure sharing

Use controlled links, expiry, permissions and appropriate collaboration locations instead of unmanaged attachments and personal file-sharing accounts.

Logs and evidence

Keep useful sign-in, email, device and administrative logs so unusual activity can be investigated and decisions can be evidenced.

A compliance boundary worth stating clearly

Remedian can implement and document technical controls. The firm remains responsible for its professional obligations, data-protection decisions, policies, supervision, retention rules and advice from its legal or compliance specialists.

Microsoft 365 and legal applications need one ownership model

Many law firms rely on Microsoft 365 alongside a case-management platform, document-management system, e-bundling service, time-recording tool, dictation software and third-party portals. Problems often sit between suppliers rather than inside one product.

We support the environment and coordinate the vendor

For systems such as LEAP, Clio, Proclaim and other legal platforms, we can support devices, identities, Microsoft 365, network access, email integration, printing, browser requirements, backups and permissions. Where the fault is inside the application, we work with the vendor and keep the support ticket moving.

We do not claim to be every software vendor. During onboarding we record the application owner, support contact, licence details, authentication method, integration points, backup responsibility and escalation route.

Microsoft 365 should be configured around legal work

Exchange Online and shared mailbox permissions.
Teams and SharePoint access for departments and matters.
OneDrive, secure external sharing and mobile access.
Retention, audit and security settings aligned with the firm’s policies.
Copilot readiness based on the permissions users already hold.

Managed IT support for a small law firm using legal applications — One support route for Microsoft 365, devices, connectivity and legal application suppliers.

Testimonials

As a long-term client of Remedian, Ashworth Electrical Services have nothing but the highest praise for their assistance in managing our IT systems.

Ashworth Electrical

The service Remedian provide is professional and efficient. The staff are always helpful and friendly.

Oldham Coliseum Theatre

Remedian have been our IT support providers now for almost 6 years. During that time they have demonstrated a high level of customer service and value for money support and IT equipment.

Analytical Technology

Remedian have helped us grow into the company we are today. The standard of service and expertise Remedian provide us with is second to none, whether it is remote helpdesk support or onsite maintenance.

Breakey and Nuttall

The Remedian team have provided weekly on-site technician services and have also provided strategic direction in relation to the Trust's infrastructure which has been invaluable. When issues arise the Remedian team are fast to respond and are proactive in recommending solutions to mitigate any potential issues.

BEBCMAT Trust