What type of IT support services do you offer for schools?

At Remedian, we provide a complete suite of school IT services—including 3rd line escalation support, cybersecurity, secure backup and disaster recovery, cloud migration, technical consultancy, and safeguarding solutions. We support in-house IT teams and school leadership across the UK.

What is your turnaround time for escalation support?

Our escalation engineers respond rapidly to all priority tickets. Most critical school IT issues are triaged within one hour and resolved either remotely or on-site, ensuring learning can continue with minimal disruption.

What are the benefits of 3rd line escalation versus relying on in-house IT?

Partnering with Remedian for 3rd line support gives your school instant access to senior-level expertise for complex problems—without the cost of hiring permanent staff. We resolve persistent issues faster, support compliance, and enable your IT team to focus on daily operations.

How do you ensure data security and safeguarding in schools?

We use multi-layered cybersecurity protection, regular patching, threat monitoring, encryption, and guidance on statutory safeguarding. Our services support Cyber Essentials certification and robust GDPR compliance for schools.

Can you assist with cloud migration and Microsoft 365?

Yes. Our team are experts in migrating schools to Microsoft 365, Google Workspace, and secure hybrid environments—ensuring smooth transitions and staff training, with minimal downtime.

Do you support remote learning and hybrid environments?

Absolutely. We provide secure device management, VPN setup, safeguarding controls, and remote escalation support for staff and students working from home or offsite.

Do you offer IT support for academies and trusts?

Yes, we specialise in IT support for academies, MATs, and federations—including safeguarding, network upgrades, and compliance with DfE digital standards.

Can you provide 24/7 escalation for critical incidents?

Yes. Our team delivers 24/7 remote and on-site escalation for urgent IT issues, safeguarding your school against prolonged downtime or data loss.

What’s included in your Microsoft 365 support for schools?

We handle everything from migration, user management, and compliance to ongoing security monitoring—helping your staff get the most from Microsoft 365 while protecting your school’s data.

3rd Line IT Support for Schools | Escalation Experts

3rd Line IT Support for Schools – Advanced Escalation & Expert Backup

3rd line IT support for schools, academies, and multi-academy trusts—delivered by Remedian’s expert escalation engineers across the North West and UK. When your in-house IT team faces complex server, network, or cybersecurity issues, our specialist support resolves them fast and keeps your digital classrooms running.

From urgent remote escalation to on-site troubleshooting, we provide advanced IT support designed for secondary schools and MATs that need expertise, compliance, and rapid results.

3rd Line IT Support for Schools – Specialist Escalation & Expert Backup

Need advanced, dependable 3rd line IT support for your school, academy, or trust? Remedian is the North West’s leading education IT escalation partner—delivering rapid, senior-level troubleshooting for secondary schools, academies, and MATs nationwide.

Our experienced escalation engineers work seamlessly with your in-house IT or managed provider, resolving the most complex server, network, and cybersecurity challenges quickly and compliantly. Trusted by schools across Manchester, Liverpool, and the UK, we minimise classroom downtime, support your safeguarding obligations, and protect your reputation.

We stay up to date with the latest DfE digital and technology standards and cyber security best practices, ensuring your school remains compliant and inspection-ready.

Get in touch for a confidential escalation audit or book a free consultation with a Remedian education IT specialist.

Get in touch for your free consultation

Remedian Managed IT Support Services for Education and Business

Remedian IT escalation specialists supporting school staff at the helpdesk

3rd Line IT Support for Schools – Advanced Solutions for Education Success

With digital learning, safeguarding, and compliance becoming ever more critical, today’s schools and trusts need dependable escalation for their IT challenges. Even the best in-house teams can face complex server failures, persistent network issues, or advanced cyber threats that disrupt teaching and stretch resources thin.

Too many schools still struggle with recurring technical setbacks, limited support, and uncertainty around DfE or safeguarding standards. This is where Remedian’s specialist 3rd line IT support makes a real difference.

Our 3rd line IT escalation service for schools provides expert troubleshooting and advanced technical backup for secondary schools, academies, and multi-academy trusts. We deliver rapid incident response, ongoing system monitoring, and strategic advice—so your IT team is never left facing complex problems alone.

We also deliver cybersecurity protection, secure backup and disaster recovery, and direct guidance on meeting DfE digital and technology standards for schools and colleges and statutory safeguarding requirements, ensuring your school remains compliant and resilient.

Partner with Remedian for proactive, expert-led IT escalation—so your school can deliver uninterrupted learning, stay audit-ready, and operate with total peace of mind.

Education’s Trusted Escalation IT Partner

As a trusted education IT partner, Remedian takes the stress out of complex school technology—so your staff can stay focused on teaching, not troubleshooting. Our proactive 3rd line IT support for schools delivers reliable escalation, advanced diagnostics, and strategic guidance for secondary schools, academies, and trusts.

We provide tailored, cost-effective escalation solutions that help schools resolve persistent issues, protect data, and maintain learning continuity.

24/7 escalation support for urgent IT incidents
Full compliance with safeguarding, DfE digital standards, and Cyber Essentials
Flexible support packages that fit the needs of your school or MAT
Advanced cybersecurity and data protection to defend against disruptions and data loss
Seamless IT performance, supporting staff and students with minimal downtime
IT costs controlled with transparent, escalation-only pricing

Unlock the full potential of your school’s technology with Remedian—secure, scalable, and always education-first.
Learn more about our IT support for schools or contact our education escalation specialists.

How Can Your School Benefit from 3rd Line IT Support?

As school technology becomes more complex, the risks of downtime, safeguarding incidents, or compliance failures grow. Even with a capable internal IT team, some problems require deeper expertise and faster escalation than most schools can provide in-house.

That’s where Remedian’s 3rd line IT support for schools makes the difference. We offer advanced troubleshooting, rapid escalation for critical issues, and strategic guidance tailored to secondary schools, academies, and MATs.

With Remedian, your school gains:

Direct access to senior engineers for complex IT challenges
Proactive monitoring, diagnostics, and incident response
Support aligned with DfE digital and technology standards and statutory safeguarding
Advanced cybersecurity and disaster recovery to protect your pupils, data, and reputation
Flexible escalation packages that control costs while maximising uptime

Partner with Remedian for responsive, education-focused escalation—so your school can focus on what matters most: safe, uninterrupted learning.

IT Consultancy for Education
We provide strategic IT consulting and technical guidance to help schools, academies, and trusts make smarter technology decisions, align with DfE digital standards, and improve operational efficiency.

Hardware Escalation & Support
From classroom devices to servers and switches, our engineers provide deep-dive troubleshooting, installation, and escalation support—ensuring your school’s hardware remains reliable and effective.

Cloud Solutions & Backup for Schools
Our secure cloud backup and disaster recovery services follow the education sector’s best practices, including the 3-2-1 model. We keep your data protected, encrypted, and easily restorable after any incident.

Learning Continuity & Uptime
We implement robust systems, proactive monitoring, and incident response to minimise classroom downtime, maintain lesson delivery, and support a productive digital learning environment.

Microsoft 365 & Education Platform Support
Our specialists support Microsoft 365, Google Workspace, and key school MIS platforms—covering migration, setup, troubleshooting, licensing, and integration for a seamless digital experience.

Tailored, Personable Escalation
Every school is unique. Our 3rd line IT support is customised to your exact needs, with fast escalation, transparent communication, and education-first expertise.

Network Security & School Compliance
We help schools safeguard networks and meet requirements for safeguarding, GDPR, and Cyber Essentials. Our experts implement multi-layered security, firewalls, and regular compliance checks so your school remains protected and audit-ready.

Specialist Education IT Team
Our friendly, senior IT specialists have extensive experience supporting secondary schools, academies, and trusts—providing expert escalation whenever your internal team faces complex technical challenges.

Infrastructure & Network Escalation
From classroom devices to core servers and switches, Remedian’s managed IT escalation services for schools cover all your critical infrastructure, ensuring smooth lesson delivery and digital learning.

Reliable Connectivity & Rapid Troubleshooting
We guarantee seamless school operations with secure, high-speed networks and swift escalation for technical issues—minimising classroom downtime and maximising productivity.

Application & MIS Platform Support
Our education IT team is skilled in Microsoft 365, Google Workspace, SIMS, Arbor, and other vital school software—handling deployment, escalation, and ongoing support for uninterrupted teaching.

Cyber Resilience & Data Protection
We protect your school’s data against cyber threats, malware, and breaches, delivering cybersecurity solutions built for the unique risks of the education sector.

Proactive IT Health Monitoring
Through real-time monitoring, our engineers spot and resolve emerging issues before they disrupt learning, supporting business continuity and school safeguarding.

Escalation for School IT Staff
Our flexible escalation support is designed for school IT teams and MATs—providing deep technical backup remotely or on-site, only when you need it.

Frequently asked questions

What type of IT support services do you offer for schools?

At Remedian, we provide a complete suite of school IT services—including 3rd line escalation support, cybersecurity, secure backup and disaster recovery, cloud migration, technical consultancy, and safeguarding solutions. We support in-house IT teams and school leadership across the UK.
What is your turnaround time for escalation support?

Our escalation engineers respond rapidly to all priority tickets. Most critical school IT issues are triaged within one hour and resolved either remotely or on-site, ensuring learning can continue with minimal disruption.
What are the benefits of 3rd line escalation versus relying on in-house IT?

Partnering with Remedian for 3rd line support gives your school instant access to senior-level expertise for complex problems—without the cost of hiring permanent staff. We resolve persistent issues faster, support compliance, and enable your IT team to focus on daily operations.
How do you ensure data security and safeguarding in schools?

We use multi-layered cybersecurity protection, regular patching, threat monitoring, encryption, and guidance on statutory safeguarding. Our services support Cyber Essentials certification and robust GDPR compliance for schools.
Can you assist with cloud migration and Microsoft 365?

Yes. Our team are experts in migrating schools to Microsoft 365, Google Workspace, and secure hybrid environments—ensuring smooth transitions and staff training, with minimal downtime.
Do you support remote learning and hybrid environments?

Absolutely. We provide secure device management, VPN setup, safeguarding controls, and remote escalation support for staff and students working from home or offsite.
Do you offer IT support for academies and trusts?

Yes, we specialise in IT support for academies, MATs, and federations—including safeguarding, network upgrades, and compliance with DfE digital standards.
Can you provide 24/7 escalation for critical incidents?

Yes. Our team delivers 24/7 remote and on-site escalation for urgent IT issues, safeguarding your school against prolonged downtime or data loss.
What’s included in your Microsoft 365 support for schools?

We handle everything from migration, user management, and compliance to ongoing security monitoring—helping your staff get the most from Microsoft 365 while protecting your school’s data.

IT Company for Education – Specialist 3rd Line IT Support & Escalation

Searching for dependable, advanced 3rd line IT support for schools, academies, or multi-academy trusts? Remedian is your education IT escalation specialist—providing rapid-response technical backup, expert troubleshooting, and tailored solutions for complex IT issues in the education sector.

Outsource your 3rd line escalation to Remedian and benefit from senior engineers who understand the unique needs of secondary schools, academy networks, and MATs. Our service reduces downtime, supports safeguarding and compliance, and ensures your technology drives outstanding teaching and learning.

Explore our education-focused cybersecurity solutions, purpose-built to protect sensitive pupil and staff data and meet DfE digital and technology standards for schools and colleges.