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10+ years
of IT support from Remedian
The team at Remedian are fantastic, our business runs over two sites and has a live system in place that has high demands and specific requirements that Remedian manage at all levels.Sam JobeyClinic Director, Thrive Wellness Limited
The client
Two clinics working from live patient systems
Thrive Wellness is a multidisciplinary chiropractic and private health business with clinics in Oldham and Huddersfield. Its practitioners deliver a range of services and care packages, all supported by systems containing appointments, patient information, documents and clinical notes.
The clinics operate in real time and to the minute. Practitioners and front-of-house staff need access throughout the day, so a technical issue can quickly affect appointments and patient service at both locations.
The relationship
More than ten years of responsive local support
At the time of the interview, Thrive Wellness had worked with Remedian for more than ten years. Clinic Director Sam Jobey said the challenges arising during that period had been handled efficiently and professionally.
The business stayed because the team was knowledgeable, local and easy to contact. The client valued knowing that nothing was treated as too much trouble and that its needs would be considered when advice or changes were proposed.
The work
Managing systems and liaising with specialist suppliers
Remedian manages the day-to-day IT environment and provides support outside normal office hours when required. That availability matters when a live clinical system is used across two sites and problems cannot simply wait until the next working day.
Thrive Wellness also uses specialist chiropractic software. When a problem involves another supplier, Remedian liaises with that provider so the clinic is not left translating technical information between two companies. The aim is to restore access and obtain the information the team needs as quickly as possible.
Security and outcome
Patient data managed with confidence
The clinics hold confidential patient details, documents and clinical notes, so security is a core requirement. In the case-study interview, the client reported no security breaches or related problems during the relationship and said the protection in place had never been a concern.
That is a client-reported position at the time of interview, not a permanent guarantee. The operational outcome is clear: staff can concentrate on patients while the technology, supplier coordination and follow-up sit with one support team.
“They are easily contactable and respond quickly, ensuring the job is completed and any issues followed up.”
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