What types of IT support do you offer?

We offer a wide range of IT support including hardware and software troubleshooting, network administration, cybersecurity solutions, cloud services, data backup and recovery, and more..

How do you ensure the security of our company's data?

We implement various security measures including firewalls, antivirus software, data encryption, regular data backups, and employee training on safe computing practices. We also conduct regular security audits to identify and address any vulnerabilities.

How quickly can you respond to a support request?

We understand the importance of quick resolution of IT issues and have a guaranteed response time of 2 hours or less for urgent support requests.

What type of businesses do you typically work with?

We work with businesses of all sizes and industries, from small startups to large enterprises. Our services are tailored to meet the specific needs of each client.

What is cloud computing?

Cloud computing is a technology that allows users to access and use computing resources (such as servers, storage, applications, and services) over the internet on a pay-per-use basis. Instead of owning and maintaining physical IT infrastructure, cloud computing allows businesses to leverage the scalability, flexibility, and cost-effectiveness of shared resources hosted by a third-party provider. This allows businesses to focus on their core competencies and reduce the burden of managing and maintaining their own IT infrastructure. Cloud computing can take various forms, including public, private, and hybrid clouds.

Microsoft 365 Support: Is It the Answer to Your Productivity Problems?

7 Reasons Why Microsoft 365 Reigns Supreme in Manchester

Microsoft 365 support provides an extensive suite of award-winning apps, cloud-based services and advanced security that many businesses need and desire. From Outlook to Teams, Microsoft 365 support applications can keep your employees connected and productive, all within one integrated service. But it’s not necessarily the right answer for every business, nor is it the only answer. Let’s dive into the popular features and benefits so you can decide for yourself.

#1 All the Apps You Know and Love

You name it. Microsoft 365 has all the familiar apps: Teams, PowerPoint, Word, Outlook, Excel, OneDrive, Skype, OneNote and more depending on what plan you select. Sounds like app bliss, right? On the flip side, some people do find the applications limiting. For example, applications accessed through the cloud may not have the exact same functionality as applications accessed from a local desktop.

#2 Email, Chat, Call and Collaborate on any Device Anytime, Anywhere

In today’s world, many companies do business remotely. Cloud-based applications allow employees to stay in touch with each other and access company files from wherever they roam. Cloud supporters love the easy access and mobile capability that Microsoft 365 provides.

#3 Connected Employees are Productive Employees

Regardless of where employees are, they can stay in the loop. Smart, cloud-based apps keep everyone connected and ensure important business resources are always safely within reach. Open Outlook to check your email on your smartphone. Or use Teams to join a meeting on your laptop.

Work together in real-time: Getting business done, with internal staff and external vendors and clients, requires collaboration. Microsoft Teams allows people to work effectively together, no matter how far they are apart, with one shared digital workspace. Simply start an online meeting, invite the key players, share important documents and get business done faster.

#4 Secure Storage, Access and Sharing

Microsoft 365 includes secure file access, sharing and storage – anytime, anywhere.

OneDrive: Upload, organise and store files on OneDrive, and safely share them both inside and outside your organisation. OneDrive even syncs your changes across devices, so you can start edits on one device and finish edits on another. No more multiple versions in different places.

SharePoint: Manage, organise and store files with SharePoint. Assign access privileges to ensure the right people have the right kind of access to the right files.

#5 Automated Business Processes

With Microsoft 365 support, you won’t need to burden IT staff or hire an IT staff to maintain. Setup is easy with step-by-step instructions, and the latest versions of Word, Excel, PowerPoint and more are automatically updated. Plus, through various applications including Word, SharePoint, Power Apps and Power Automate, you can digitise documents and workflows and reduce paperwork.

#6 Advanced Security and Compliance

Microsoft 365 can also defend your business against security threats through:

• Reduced dependence on multiple third-party vendors
• One integrated solution
• Adaptive security policies
• Sophisticated phishing and ransomware protection
• Mobile Device Management (MDM) for protection of iPhones, iPads, Androids and Windows devices
• Data loss prevention (DLP) policies across cloud, on-premises and endpoints
• Pre-emptive Advanced Threat Protection (ATP)
• Encryption, access restriction and visual markings
• Multi-Factor Authentication (MFA) and single sign-on (SSO) with Azure AD

#7 Potential Savings

Many businesses find they save money with Microsoft 365. Through its subscription-based pricing model, you can choose a plan that best suits your business needs. Business owners also like that subscriptions are paid per user, per month. Add big gains in productivity to that, and it’s easy to see how Microsoft 365 could pay off.

Before You Sign

Microsoft 365 is one robust beast of a cloud-based platform, for sure. And all of the apps are great – as long as your employees actually use them. Before you sign along the dotted line, think long and hard about the features and services you truly need. And choose a plan that meets your business needs where you stand today. To learn more about how Remedian can provide Microsoft 365 support to your business, contact us today.

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