What types of IT support do you offer?

We offer a wide range of IT support including hardware and software troubleshooting, network administration, cybersecurity solutions, cloud services, data backup and recovery, and more..

How do you ensure the security of our company's data?

We implement various security measures including firewalls, antivirus software, data encryption, regular data backups, and employee training on safe computing practices. We also conduct regular security audits to identify and address any vulnerabilities.

How quickly can you respond to a support request?

We understand the importance of quick resolution of IT issues and have a guaranteed response time of 2 hours or less for urgent support requests.

What type of businesses do you typically work with?

We work with businesses of all sizes and industries, from small startups to large enterprises. Our services are tailored to meet the specific needs of each client.

What is cloud computing?

Cloud computing is a technology that allows users to access and use computing resources (such as servers, storage, applications, and services) over the internet on a pay-per-use basis. Instead of owning and maintaining physical IT infrastructure, cloud computing allows businesses to leverage the scalability, flexibility, and cost-effectiveness of shared resources hosted by a third-party provider. This allows businesses to focus on their core competencies and reduce the burden of managing and maintaining their own IT infrastructure. Cloud computing can take various forms, including public, private, and hybrid clouds.

Safer Internet Day - 2020

5 Top Tips to keep your kids safe online

The internet is so ingrained in our lives so it’s no surprise children use the internet at a younger age. Yet as the “family computer” gets phased out for mobiles and tablets, it’s harder to monitor what your child is getting up to online. Yet the internet can aid development as kids learn through exploring and natural curiosity so it should still be encouraged – they just need to be educated about how to keep safe from the darker side of the web.

1. Safety First

Even adults are vulnerable to cyber-attacks, so kids are even more susceptible. As children are increasingly targeted by hackers, making sure their devices are protected and all software is up to date is vital.

Make sure you vet any downloads such as applications or attachments as these could contain viruses and explain to your child how to identify something suspicious. If they are young, introducing them gradually to child-friendly educational computers such as LeapFrog builds their computer proficiency in a safe environment.

2. Be Share Aware

Being safe is so much more than virus protection, using the internet shouldn’t compromise safety online or offline. Just as you would teach them not to give out their personal information to a stranger, ensure they know this is still the case behind a computer screen.

Make sure you know who they are sharing things with and everyone they’re interacting with is genuine, vetting who they add to their social network accounts or using children only platforms is the best way to do this. Some sites are easier to police than others; Instagram is the easiest to monitor but Snapchat is riskier as messages disappear. If you’re uncertain about the privacy settings of a site, it might be worth signing up yourself.

3. Show and Tell

Discussing how to stay safe online is the best way to build trust and prepare your children for growing up in the internet age. If you take an interest in their favourite websites and videos, they’re more likely to trust you if they encounter anything troubling online. Being open about what cyberbullying and predatory activity is with reassurance that they can come to a trusted adult and won’t be blamed is so important for their safety. Kids need to be aware that everything they do online, their “digital footprint” is public and permanent, potentially even aff ecting their future.

Try Think u know for support and resources

4. Take Control

Setting parental controls is an effective way of protecting your kids from illicit content or stumbling across something dangerous. Even an innocent search can sometimes bring up inappropriate results so it is worth ensuring they can only visit certain sites.

Promoting healthy screen habits is important; children between 5 to 17 should only have 2 hours screen time a day (Australian Physical Activity and Sedentary Behaviour Guidelines) and you can set browsing limits on most devices.

Check out this guide for setting up parental controls on Apple devices.

5. Play Watchdog

The simplest way to monitor your children’s online activity is to supervise them. You can control this by setting passwords on their devices or getting their electronics to forget Wi-Fi codes so they can’t get online without you.

You can check their browsing history on whichever search engine they use and ensure they aren’t accessing sites they shouldn’t be. It’s especially important to check they’re not researching any dangerous online fads such as the Blue Whale craze.

A great place to start for parents is Internetmatters.org for step-by-step guides that take you through how to change sharing settings on social media accounts, set parental controls on a range of different devices. They even have guides to help you start a conversation with your child about staying safe online.

At Remedian, we understand the importance of protecting what children have access to online. Our adaptable filtering makes sure everyone only gets the content that you allow. Yet we also know what a wonderful resource the internet can be for development; we provide curriculum support to use I.T. in the most effective way across schools.

Next Blog: Working from home –the security implications you need to consider