What types of IT support do you offer?

We offer a wide range of IT support including hardware and software troubleshooting, network administration, cybersecurity solutions, cloud services, data backup and recovery, and more..

How do you ensure the security of our company's data?

We implement various security measures including firewalls, antivirus software, data encryption, regular data backups, and employee training on safe computing practices. We also conduct regular security audits to identify and address any vulnerabilities.

How quickly can you respond to a support request?

We understand the importance of quick resolution of IT issues and have a guaranteed response time of 2 hours or less for urgent support requests.

What type of businesses do you typically work with?

We work with businesses of all sizes and industries, from small startups to large enterprises. Our services are tailored to meet the specific needs of each client.

What is cloud computing?

Cloud computing is a technology that allows users to access and use computing resources (such as servers, storage, applications, and services) over the internet on a pay-per-use basis. Instead of owning and maintaining physical IT infrastructure, cloud computing allows businesses to leverage the scalability, flexibility, and cost-effectiveness of shared resources hosted by a third-party provider. This allows businesses to focus on their core competencies and reduce the burden of managing and maintaining their own IT infrastructure. Cloud computing can take various forms, including public, private, and hybrid clouds.

3 Reasons the Co-Managed IT Model Might Be the Perfect Fit

Money—saving it and making it—drives almost every business decision regardless of the size of your organisation. Cutting back on IT makes room in your budget, but ultimately results in more IT issues and subpar performance. It’s the old cliché — you get what you pay for, and if you pay for mediocre service, you’re going to get mediocre results.

The challenge is finding the right balance of internal and external support. Full-scale in-house IT support can be expensive, but fully outsourced support isn’t always a viable solution either. If you already have a dedicated IT professional or team, you may be better suited for a co-managed model that closes your technology gaps without busting your budget or breaching your security needs.

The advantages of co-managed IT include:

1. Takes a Load Off

We know what you’re thinking, but no, you don’t have to fire your internal IT team if you decide to co-manage your IT services. In fact, bringing on an MSP will enhance your team’s value to your business. If you have an internal IT professional or team, their workload becomes increasingly complicated as your business grows and becomes more dynamic. Fixing daily hiccups, updating software, mitigating security threats and optimising performance consumes time that’s better spent on strategic planning. Co-managing IT solutions enables you to make better use of your internal resources and free up your team’s time so they can focus their energy researching and implementing new hardware and software that aligns with your business goals and growth.

2. Fills in the Gaps

When your business grows faster than your IT team, it may lead to a slew of technology issues when there’s a new hire or your company rolls out a new service. As you grow, routine tasks tend to shift to the back burner—but someone has to manage the everyday aspects of your infrastructure to minimise risk to your mission-critical systems. Perhaps growth isn’t the issue—maybe your IT staff doesn’t have the bandwidth or expertise to roll with the changes. Partnering with an MSP can help you with managing your IT environment or simply act as an advisor.