Tell us how did we do today

Let us know how your last visit from Remedian went on. Tell us what you liked, what went wrong, what was there and what was missing – tell us what you want us to improve on. We want to make sure you are provided with prompt, professional and high quality service every time one of our technicians / consultants comes to visit you.The information collected from this form will be kept confidential and will be used for evaluation purposes only. We would appreciate your honest opinion and we are always open to constructive criticism.

Thank you in advance for your time!

Date of Visit

Month: Date: Year:

Name of Your Organisation

Name of Technician who visited you?

What is the reason for today's visit?

Other

Response Time

1. Was the call out processed and the visit arrangement quick?

Yes No

2. Did our technician visit you within the appointed time?

Yes No

Outcome of visit

3. Was your IT problem solved?

Yes No

4. How satisfied are you with the results?

Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied

5. How would you rate your engineer's work today?

Excellent Good Average Fair Poor

Remedian's Overall Performance

6. How would you rate Remedian's overall performance?

Excellent Good Average Fair Poor

7. In which parts of the service you think we are DOING WELL:

Punctuality
Quality of repairs/maintenance
Communication (pre-, during- and post-visit communication)
Consultancy
Other (Please Specify)

Other

8. Which part of the service you think we NEED TO IMPROVE ON?

Punctuality
Quality of repairs/maintenance
Communication (pre-, during- and post-visit communication)
Consultancy
Other (Please Specify)

Other

Tell us how did we do today

Response Time

Outcome of visit

Remedian's Overall Performance

Anything you wish to add: